Decision support for real estate investors

Refund Policy

Effective August 28, 2026

If a Full Financing Package, Pro subscription or other paid digital service cannot be delivered because of a CapShark error, contact us within 14 days. We will first provide a working replacement or restored access and, if we cannot, refund the affected charge.

Eligible requests

Duplicate charges.
No usable paid deliverable or Pro access because of a verified CapShark technical failure.
A paid deliverable or subscription materially different from the product description at purchase.

Subscriptions

Cancellation prevents future renewals but does not normally refund time already available in the current billing period. If CapShark cannot activate or restore purchased Pro access, contact support within 14 days of the affected charge. Mandatory consumer rights continue to apply.

Normally not refundable

Change of mind after a usable customized report is delivered, inaccurate user inputs, a lender disagreeing with an estimate, or failure to obtain financing. Mandatory statutory rights still apply.

How to request

Use the Contact page and include the purchase email, date, amount and report ID. Do not send card numbers or sensitive identity documents.